Mediators as enablers: Bridging digital access and sustained use for women

Start Year

01/01/2023

End Year

31/12/2024


overview

This project examined how informal women workers engaged with digital products and services in their livelihoods beyond corporate labour platforms. Focusing on domestic workers, street vendors, and tailors, the study analysed smartphone access and use, platform-mediated work, and the role of household and institutional mediation. Through qualitative and quantitative research, it assessed how unions, worker associations, and social enterprises supported women’s digital access, agency, and troubleshooting capacities. The project generated insights into the social and institutional conditions shaping women’s participation in the digital economy, informing the design of digital public infrastructure and digital ecosystems for women’s skilling, employability, and economic inclusion.


PROJECT Team
Aditi Surie (Lead), Sona Mewati, Sukrit Nagpal

Themes
Digital Economy, Human–Computer Interaction, Trust and Safety

School, Programme & Lab
SCHOOL(S)
  • School of Economic Development
  • School of Human Development
PROGRAMME(S)
  • Practice
LAB(S)
  • UIL

DONORS & CLIENTS

Gates Foundation.


Partners

Consortium & Research Partners

Rajasthan Mahila Kamgar Union, LabourNet Services, SEWA Delhi

GEOGRAPHIC COVERAGE
Locations

Publications

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